Terms and Conditions ace44 — Complete Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and ace44 ("Company", "we", or "Platform"). This Agreement governs your access to and use of the ace44.fun website along with all services, games, and features available on it.

By accessing this website, creating an account, making a deposit, or using any of the services provided, you automatically confirm that you have read, understood, and accepted all terms in this document. This acceptance is final and takes effect immediately.

We recommend that you keep a copy of this document for future reference. In the event of any discrepancy between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.

To register and use the ace44 platform, you must meet all of the following eligibility requirements:

• Aged 18 years of age and above at the time of registration — no exceptions are made in this regard.
• Be a legally competent individual to enter into a binding agreement in your jurisdiction.
• Not registered as a prohibited user or previously restricted by ace44.
• Provide truthful, accurate, and complete registration information — including your full name, date of birth, and valid contact details.
• Not representing or acting on behalf of any commercial entity, automated bot, or software program without written authorisation from ace44.

Ace44 reserves the right to request identity verification (KYC) at any time. Required documents may include a national ID, passport, bank statement, or proof of address. Accounts that fail to complete verification within the stipulated period may be temporarily suspended or terminated.

Each individual is only permitted to hold one active account only. Multiple account registrations by the same individual violate these terms and may result in all related accounts being terminated with balances returned after applicable deductions.

You are fully responsible for the security of your account, including your password and any login credentials. The following are your responsibilities as an ace44 account holder:

• Keep your password confidential and do not share your login credentials with any other party.
• Notify the ace44 support team immediately if you suspect your account has been accessed without authorisation.
• Ensure that the personal information in your account is kept up to date and accurate at all times.
• Enable two-factor authentication (2FA) for an added layer of security — this feature is available in your account settings.

Ace44 will not be held responsible for any losses arising from unauthorized use of your account, particularly where such access results from your own negligence in safeguarding your login credentials.

Accounts that have been inactive for 12 consecutive months will be considered a dormant account and subject to a monthly maintenance fee of RM5 or the remaining balance, whichever is lower. A notice will be sent to your registered email before the charge is applied.

Ace44 supports a variety of local Malaysia payment methods for members' convenience. All transactions are processed in Malaysian Ringgit (MYR) with no additional currency conversion fees.

Deposit:

• Minimum deposit: RM10 for most payment methods.
• Accepted deposit methods: FPX, Online Bank Transfer, Touch 'n Go eWallet, Boost, Visa, and Mastercard.
• Deposits are usually processed within a few minutes. If a deposit is not credited within 30 minutes, please contact support with proof of transaction.
• Ace44 does not accept third-party deposits. The bank account holder's name must match the name registered on the ace44 account.

Withdrawal:

• Minimum withdrawal: RM30 per application.
• Withdrawals are processed within 1–3 business days depending on the selected method and KYC verification process.
• Your first withdrawal requires full identity verification before it can be approved.
• Ace44 reserves the right to request proof of source of funds for withdrawal requests exceeding certain limits.

All financial transactions are protected by 256-bit SSL encryption and continuously monitored by our security team to prevent any fraudulent activity.

Ace44 offers a wide range of bonuses and promotions to both new and existing members. All bonuses are subject to wagering requirements as specified in the respective promotion terms.

• The welcome bonus is eligible to be claimed once only by each new qualifying member.
• Bonus wagering requirements must be fulfilled within the specified period before any withdrawal can be made from the bonus balance.
• Ace44 reserves the right to withdraw or amend the terms of any promotion at any time without prior notice.
• Promotion abuse — including the use of multiple accounts to claim the same bonus — will result in bonus forfeiture and termination of all accounts involved.
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements are fully met.
• Any winnings generated from bonus funds will only be converted to withdrawable balance after the wagering requirements have been met.

All games on the ace44 platform use a Random Number Generator (RNG) independently verified by internationally accredited audit bodies. This ensures every game outcome is random, fair, and free from manipulation.

• Players are responsible for understanding the rules of each game before playing. RTP (Return to Player) information is available within each game's settings.
• Any attempt to exploit technical bugs, system errors, or software vulnerabilities to gain an unfair advantage is strictly prohibited.
• Using automation software, bots, scripts, or third-party tools designed to play on your behalf is a serious violation of these terms.
• Winnings obtained through methods that violate these terms will not be paid out and the relevant account will be terminated.
• Ace44 reserves the right to void any bets or rounds affected by identified technical errors or system issues.

In the event of a dispute regarding game outcomes, ace44's server records shall serve as the final reference. The decisions of ace44 management on all game-related matters are final and binding.

All ace44 members are required to conduct themselves with courtesy and responsibility while using the platform. The following behaviours are prohibited and may result in account suspension or termination:

• Using threatening, abusive, or harassing language toward other members or support staff.
• Spreading false, misleading, or harmful information about ace44 to third parties.
• Attempting to access another member's account or ace44's internal systems without authorisation.
• Conducting any form of money laundering or illegal financial activity through the platform.
• Using the platform for commercial purposes — including as a service reseller or agent without an official agreement.
• Filing false claims with financial institutions regarding legitimate transactions at ace44 (fraudulent chargebacks).

Ace44 cooperates fully with law enforcement authorities and financial institutions in investigating any suspected illegal activities. Transaction records and account activity may be shared with the relevant authorities when required under the provisions of the law.

Ace44 takes the security of your personal data seriously. All information you provide is protected by 256-bit SSL encryption and stored in a strictly controlled, secure server environment.

• Your personal data is collected, stored, and used in accordance with the ace44 Privacy Policy, which can be read at Privacy Policy page.
• Ace44 will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law.
• Cookies and similar tracking technologies are used to enhance the user experience and for internal analytics purposes.
• You have the right to request access to your personal data, correct inaccurate information, or request deletion of data to the extent permitted by law.

For data privacy enquiries, please contact our team at [email protected].

The ace44 platform is provided "as is" without any express or implied warranties. While we make every effort to ensure continuous and error-free service, there are certain liability limitations you should be aware of:

• Ace44 is not responsible for any service disruptions caused by system maintenance, third-party technical failures, or circumstances beyond our control.
• We do not guarantee that the platform will always be available without interruption, errors, or data loss.
• Financial decisions you make while using the platform are entirely your own responsibility. ace44 is not liable for any financial losses incurred.
• Ace44's maximum liability to you shall not exceed the total amount you have deposited within the 30 days preceding the relevant claim.

Ace44 reserves the right to suspend, restrict, or terminate any member's account at any time where there is reasonable cause, including but not limited to:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to complete the required identity verification process.
• Chargeback requests found to be unfounded or fraudulent.
• Abuse of the platform's bonus or promotion system.

You may also request voluntary account closure by contacting our support team. Any valid remaining balance will be refunded within 5–7 business days after the necessary review, provided no disputed transactions are still in progress.

Account termination does not release you from any obligations or liabilities incurred prior to the termination date.

Ace44 reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes take effect immediately upon publication on this website, unless otherwise stated.

In the event of significant amendments that affect members' rights or obligations, we will endeavour to provide notice via registered email or in-platform notification at least 7 calendar days before the changes take effect.

Continued use of the platform after any amendments are published constitutes your acceptance of the revised terms. You are encouraged to review this page periodically to stay informed of the latest applicable terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the ace44 team is ready to help. You may contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Response Time: Usually within 1–4 hours on business days

Our team is fluent in both Malay and English, ready to assist you with any account, transaction, or platform-related enquiries.